Ava by Luke547

Questions? toms@luke547.com

Let's set Ava up
for your company.

About five minutes. Not sure about something? Leave it blank and we'll cover it on our call. Nothing here is locked in.

0 of 0 required done autosaves as you go

Your business

Pick one and the questions below fit your business.

Roofing Plumbing

Your company

How she introduces herself, and who she's answering for.

Company name, as she should say it*

Pronunciation notes

Owner's name*

Website

What you do

So she answers questions instead of deflecting them.

Anything else she should know you do

Materials or brands you work with

Is the inspection free?*

She will not quote a price for work under any circumstances. This is only about the visit itself.

Free We charge

Your hours

This decides what happens to a call at 8pm on a Saturday.

Time zone*

Monday to Friday, opens*

Monday to Friday, closes*

Saturday*

Sunday*

Your service area

Whether she turns anyone away, and where.

ZIP codes or towns you cover*

Paste them however you have them: a list, a radius, a few county names. We'll tidy it up.

Someone calls from outside that area*

Take the call anywayShe books them and you decide later. You keep every lead, though a few may sit further out than you'd like. Tell them politely you don't cover itShe won't book outside your ZIPs, so the calendar stays close to home.

How calls reach you

The part that has to be right before she answers anything.

Number Ava will answer*

Most people forward their existing line to her when it's busy or nobody picks up. Some hand her the line entirely. Either works.

How you want to use her*

Where call alerts go*

Every call lands here with what was said and what she booked. Emergencies arrive flagged urgent.

Mobile for urgent calls

Optional. Where a real emergency should reach a human.

Another number a caller can try

Optional. After hours she can offer this, but only if it's different from the line they just called.

Your calendar

So the times she offers are times you can actually make.

What you use now*

How long is an inspection*

Soonest you'd want someone booked*

Stops her offering a slot two hours from now.

*'>Days you'll take inspections*

Earliest inspection slot*

Latest inspection slot*

Anything else

Things only you would know.

Things she should never say

She already refuses to quote prices, give insurance opinions, or tell anyone to climb up and look. This is for anything on top of that.

Questions customers always ask

Anything else

Your company

How Ava introduces herself, and when she's answering.

Company name, as she should say it*

Pronunciation notes

Your name*

Website

Number Ava will answer*

The line tenants and prospects call today.

Time zone*

Office opens, Monday to Friday*

Office closes, Monday to Friday*

When should Ava answer?*

Your properties

So Ava knows which building a tenant is calling about and who covers it.

Total doors you manage*

Cities or areas you manage in*

Your properties*

One per line: name or address, number of units, and the super or on-site contact with their cell. A spreadsheet works too: tell us below and email it to toms@luke547.com.

How residents submit routine requests today

Emergencies

What counts as an emergency, and who Ava gets moving. Gas, fire, smoke and anyone hurt always get "leave and call 911" first, no matter what.

Anything else that counts as an emergency

On-call emergency number*

Ava transfers the tenant here live. Rotate who's on call on your end; she always uses this number.

If the transfer isn't answered, Ava starts calling your list*

How long she waits for someone to pick up before trying the next person.

Who Ava calls, in order, when the on-call number doesn't pick up. Whoever says yes gets a text with the address, unit and tenant details.

1st call, name*

1st call, cell*

2nd call, name

2nd call, cell

3rd call, name

3rd call, cell

If nobody takes it, call, name*

If nobody takes it, call, cell*

Approval limit

The most a vendor can spend on an emergency without approval (not-to-exceed).

Can Ava call your vendors directly?*

Your vendors

Your preferred vendors for emergencies. Leave blank any you don't use.

Plumber

Phone

Heating and AC

Phone

Electrician

Phone

Locksmith

Phone

Water restoration

Phone

Other

Phone

Requests and reports

Where routine requests and the morning report go.

Email for requests and the morning report*

Every call, with a summary and recording. Add more than one, separated by commas.

Morning report time*

Mobile for urgent office alerts

Gets a text for anything that shouldn't wait for the morning report.

Leasing

Ava can answer vacancy questions, book showings, and call back rental inquiries within a minute.

Should Ava handle leasing calls?*

Yes Not now

Anything else

Optional. Helps Ava sound like your office.

Languages your residents speak

Spanish Korean Other

Things she should never say

Questions residents always ask

Anything else

Text messages

Mobile for account text messages

Optional. Leave blank and we will only email you.

Livingstone Rentals LLC does business as Luke547. Same company, and the messages come from us.

We'll review this before our call. Everything can be changed later.

Saved

Let's set Ava upfor your company.

Your business

Your company

What you do

Your hours

Your service area

How calls reach you

Your calendar

Anything else

Your company

Your properties

Emergencies

Your vendors

Requests and reports

Leasing

Anything else

Let's set Ava up
for your company.