Ava answers your phone as your company while you're under a sink, on a job, or asleep. She handles the emergency, books the service call on your calendar, and calls every web lead back within 60 seconds.
Live demo. Pretend you're a homeowner whose water heater just quit.
A day with Ava
The phone rings most when you're busiest, and the homeowner with water on the floor calls the next plumber if nobody picks up. Here is a normal day with Ava on your phones.
Ava answers on the first ring, asks how old the tank is and whether it's leaking, and books the first open service call on your calendar.
Most companies call back hours later. Ava calls within 60 seconds, while they're still holding their phone, and books the visit before they call anyone else.
Ava answers both at the same time. No busy signal, no voicemail, no "we'll call you back."
Ava recognizes it as your work, treats it as a callback instead of a sales call, and passes it to you with the details.
She never quotes a price over the phone. She explains what happens on the visit, mentions any service call fee you charge, and books it.
Ava walks them through shutting off the main, takes the address and what's happening, and texts it to you right away so you decide whether to roll a truck.
Hear the call
Calm with a panicked homeowner, honest about what she can't do, and always working toward a booked visit.
Safety first.Shut-off valves, water near outlets, gas smells. She gives the right first step before anything else.
No price quotes, ever.She explains the visit and books it. Pricing stays with you, after someone has seen the job.
Booked on your real calendar.She offers times you actually have open, and you get the name, address, issue and transcript.
What she handles
Ava has a place for every kind of call that reaches a plumbing company, and none of them end in voicemail.
Burst pipes, sewage backups, no water. Safety steps first, then flagged to you instantly with the address.
Drains, leaks, water heaters, fixtures. Qualified and booked on your calendar while the caller is still on the line.
Website and ad forms called back within 60 seconds, before the homeowner calls the next plumber on Google.
Callbacks on your work are recognized and sent to you, not sold to.
She finds the appointment, moves it, and confirms only after your calendar shows the change.
Message taken and passed to you. No sales pitch, no wasted minutes.
What it's worth
About 1 in 4 calls to home service businesses goes unanswered, and most of those callers never call back. They call the next plumber. Put in your numbers.
in jobs that go to the next company.
You pay for what she books.A one-time setup, then a monthly fee based on the visits she books. If she books nothing in a month, that month is free.
Never metered, never throttled.No per-minute billing. The week every pipe in town freezes is not the week your bill doubles.
Live in 1 to 5 business days.Fill out one form. We build it, test it with you, and you forward the calls you can't get to.
Based on industry averages: half your missed calls are new customers, 85% of them never call back, and you'd close half. Change the sliders to match your shop.
How it starts
Your office keeps every call it can take. Ava picks up the rest: on jobs, after hours, and when two calls come in at once.
We go over how your calls come in today and give you a straight number for your volume.
Your services, hours, service area, calendar and anything she should never say. About five minutes.
You call her as a customer and hear her book you. Then you forward the calls you can't get to.
Questions
If someone asks, Ava tells them she's your AI assistant. Most callers just want someone to pick up and get a plumber on the way, and she does that as your company.
No. She never quotes a price for work. She explains what happens on the visit, tells callers about any service call fee you charge, and books the appointment.
Ava walks the caller through shutting off the water, takes the address and details, and flags it to you right away by text so you decide whether to roll a truck.
No. She picks up when you can't: on a job, on another call, after hours. Your office keeps every call it can take.
A one-time setup, then a monthly fee based on what she books. If she doesn't book anything in a month, you don't pay that month. Month to month, no contract. A 15-minute call gets you a straight number.
1 to 5 business days. We build and test everything for you. You just forward the calls you can't get to.
Who you're working with
I spent seven years working with home service contractors and saw the same thing everywhere: good companies losing jobs to whoever answered the phone first. I set Ava up myself, and I'm the one who picks up when something needs fixing.
Every call · answered
Put in your company name and cell, then call the demo line. Ava answers as you, in about 30 seconds.
Ready to get started? Fill out the setup form or email toms@luke547.com.